Terms of Our Return, Replacement and Refund Policy

 

Return Policy

All products purchased on https://zenentertainment.in can be returned within 7 days of the delivery date.

Return Courier Charges need to borne by customers. To be eligible for a return, your item must be unused. It should be in the original packaging accompanied with the receipt or proof of purchase.

Email us your details along with the order ID and return reason. The product needs to be returned only if you get an email confirmation or confirmation through a call.

Please email your request along with the order number to zentekworld@gmail.com and ship the product to:

Zen Entertainment
Fun11d, Hakone game zone, near Powai Plaza, Opp Hiranandani Garden, Hiranandani, Powai, Mumbai – 400076, India. After receiving the product our testing team will verify, approve and process the refund.

Cancel My Order

If you want to cancel your order it needs to be canceled with 2 hours of placing your order or else you won’t be able to cancel your order. Please submit your request below to cancel your order.

Replacement Policy

All products purchased on https://zenentertainment.in can be returned within 7 days of the delivery date for replacement of the product.

Return Courier Charges need to borne by customers. To be eligible for a return, your item must be unused. It should be in the original packaging accompanied with the receipt or proof of purchase.

If there is any manufacturing defect, we will provide Rs.110 rupees for return courier.

Email us your details along with the order ID and return reason. The product needs to be returned only if you get an email confirmation or confirmation through a call.

Please email your request along with the order number to zentekworld@gmail.com and ship the product to:

Zen Entertainment
Fun11d, Hakone game zone, near Powai Plaza, Opp Hiranandani Garden, Hiranandani, Powai, Mumbai – 400076, India. After receiving the product our testing team will verify, approve and process the replacement.

Refund method

After receiving the product, we will inspect it and notify you.

We will also communicate the status of your refund after the inspection.

After approval, we will initiate a refund to your credit card (or original method of payment).

We will refund the amount within 7 working days to the original method of payment.

All accessories and items that you received along with the product should be returned together.

Cancellation Policy

To cancel your order, please e-mail us at zentekworld@gmail.com  or call us at +91 9821069764. You can only cancel the order before the order has been dispatched.